Return and Refund Policy

At Klarpure, your satisfaction is important to us. If something isn’t quite right with your order, our team is here to help and make the process as smooth as possible.

1. Return Eligibility & Timeframe We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • All original packaging and tags must be included

  • Proof of purchase (order confirmation or receipt) is required

2. How to Start a Return To initiate a return, please contact us at: support@klarpure.com

If your return request is approved:

  • We will provide a return shipping label

  • You will receive instructions on how and where to send your item

Important Items sent back without prior authorization will not be accepted.

3. Damaged, Defective & Incorrect Items Please inspect your order upon delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us immediately at: support@klarpure.com

Our team will review the issue and work with you to resolve it as quickly as possible.

4. Exceptions / Non-Returnable Items The following items are not eligible for return:

  • Custom or personalized products

  • Personal care or hygiene items

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We also do not accept returns for:

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

5. Exchanges We do not offer direct exchanges.

If you would like a different item:

  1. Request and complete a return (once approved)

  2. Place a new order separately

This helps ensure faster processing and delivery.

6. European Union – 14-Day Cooling-Off Period If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must:

  • Be unused and in original condition

  • Include original packaging and tags

  • Be accompanied by proof of purchase

7. Refunds Once we receive and inspect your return:

  • We will notify you whether the refund is approved or rejected

  • Approved refunds will be issued to your original payment method within 10 business days

Please note: Banks and credit card providers may require additional time to process the refund. If 15 business days have passed since your refund was approved and you have not received it, please contact us at: support@klarpure.com

8. Refused Shipments & Dispute Resolution If you wish to cancel an order or request a refund, please contact us at: support@klarpure.com before initiating a chargeback.

Starting a chargeback before contacting us may significantly delay the resolution process. We are committed to resolving legitimate issues directly and efficiently.

9. Late or Missing Refunds If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company

  • Contact your bank

If you have completed these steps and still have not received your refund, please contact us at: support@klarpure.com

10. Contact & Return Address A return shipping label provided by us is required before sending any items.

Return Address: Kimmax Industrial Limited WEST WING, 2/F., 822 LAI CHI KOK ROAD Hong Kong

Phone: (852) 24932933 Email: support@klarpure.com

Thank you for choosing Klarpure — where we are dedicated to bringing joy, health, and comfort to your beloved pets.